NetDocuments AU Service Status

All Systems Operational

Platform Operational
90 days ago
99.99 % uptime
Today
Subsystem Operational
Search Operational
Indexing Operational
Background Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time ?
Fetching
Transactions ?
Fetching
Apr 1, 2025

No incidents reported today.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Resolved - The issue affecting our AU Service (au.netdocuments.com) has been resolved, and functionality has been restored.

If you experience any further issues, please contact Support via the portal: https://support.netdocuments.com/

Mar 27, 06:45 AEDT
Monitoring - The issue affecting our AU service (au.netdocuments.com) has been resolved, and functionality has been restored.

We are currently monitoring the system to ensure stability.

If you experience any further issues, please contact Support via the portal: https://support.netdocuments.com/

Mar 27, 03:59 AEDT
Investigating - We are currently investigating an issue affecting our AU service (au.netdocuments.com).

Users may be unable to check out, download, or upload documents at this time.

We will provide updates here as we work to resolve the issue.

If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

Mar 27, 03:21 AEDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Resolved - The issue with search affecting a limited number of customers has been resolved. Search queries are working, and workspaces are loading expected content.

Full text search results may not be available for some documents created earlier today until the backlog is processed. Customers do not need to take any action.

If you are experiencing difficulty, please contact support via the Support Portal
https://support.netdocuments.com/

Mar 24, 12:30 AEDT
Monitoring - We have restored the search functionality and are monitoring to assure that the affected functions remain available. Workspaces should now load, and searches should return results.

Indexing of documents is restored and is working through a backlog. Full text search results may not be available for some documents created in the previous hour until the backlog is processed. Customers do not need to take any action.

If you are experiencing difficulty, please contact support via the Support Portal
https://support.netdocuments.com/

Mar 24, 11:13 AEDT
Identified - We have identified an issue which is affecting a limited number of customers. Affected customers may experience workspaces slow to load or not loading, and search not working.

We are working to restore full functionality as quickly as possible.

If you are experiencing difficulty, please contact support via the Support Portal
https://support.netdocuments.com/

Mar 24, 10:43 AEDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.