NetDocuments AU Service Status
All Systems Operational
Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Response Time ?
Fetching
Transactions ?
Fetching
Past Incidents
Feb 23, 2019
Resolved - We have identified a performance issue with the recent refresh, which was released on Feb 21st. While we work to resolve the issue, we have reverted the service to the Feb 7th refresh. We anticipate being able to release an updated refresh within the next week. For details about what changes are in each refresh, see https://support.netdocuments.com/hc/en-us/articles/360021832211-2019-Web-Refreshes.
Feb 23, 07:02 AEDT
Feb 22, 2019

No incidents reported.

Feb 21, 2019

No incidents reported.

Feb 20, 2019
Resolved - We have resolved the search issue affecting some customers.

If you are concerned that you were affected by this issue please contact technical support
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
or support@netdocuments.com
Feb 20, 16:50 AEDT
Identified - We have investigated and identified an issue with Search for a small subset of customers.
We are actively working to resolve this issue.

If you are concerned that you are affected by this please contact technical support
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
or support@netdocuments.com and we can confirm if your cabinet is affected.

We will be providing updates as the situation progresses.
Feb 20, 13:44 AEDT
Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019
Resolved - This incident has been resolved and full-text indexing queue for the customers affected has been cleared.
Feb 14, 09:10 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Documents affected have been identified and will be processed throughout the day.
We will mark the status as resolved once the backlog has cleared.

If you are concerned that you are affected by this please contact technical support
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
or support@netdocuments.com
Feb 13, 10:51 AEDT
Identified - We have investigated and identified an issue with full-text indexing for a small subset of customers.
We are actively working to resolve this issue.

If you are concerned that you are affected by this please contact technical support
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
or support@netdocuments.com and we can confirm if your cabinet is affected.

We will be providing updates as the situation progresses.
Feb 12, 14:12 AEDT
Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.