NetDocuments AU Service Status
All Systems Operational
Platform Operational
90 days ago
99.79 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Response Time ?
Fetching
Transactions ?
Fetching
Past Incidents
Dec 9, 2019

No incidents reported today.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019
Resolved - This incident is now resolved. We will review this incident with our teams and vendors to be able to ensure that this does not occur again. A post mortem will be forthcoming in the next 48 hours. We apologise for any inconvenience this may have caused.

If you are still having difficulty please contact support via the portal https://support.netdocuments.com or
call +61 2 8310 4319, (option 2).
Dec 2, 11:09 AEDT
Monitoring - A fix has been implemented by our telecommunnications vendors and the service is restored, we are monitoring.

If you continue to have problems please contact us via the portal (https://support.netdocuments.com) or on (+61) 02 8310 4319 and option 2.
Dec 2, 10:30 AEDT
Update - No Change - we are working with the relevant vendors and connectivity providers to resolve the issue as quickly as possible, but do not yet have an estimated time to resolution. We will continue to update this posting with more information when it becomes available from the telecommunication companies.
Dec 2, 10:10 AEDT
Update - We are working with the relevant vendors and connectivity providers to resolve the issue as quickly as possible, but do not yet have an estimated time to resolution. We will continue to update this posting with more information when it becomes available from the telecommunication companies.
Dec 2, 09:08 AEDT
Update - We have traced the issue to an upstream connectivity provider. The NetDocuments infrastructure is working appropriately but is being directly affected as a result of the failure from the connectivity provider.

We have escalated this issue appropriately with that provider, and are working to resolve this with utmost haste.

We will continue to work for a solution and will update again when we have further information to report.
Dec 2, 07:46 AEDT
Update - We are still working toward a resolution for this issue and are deeply apologetic for the inconvenience. We do not have any additional information to offer at this time. We will update again in 30 minutes.
Dec 2, 07:16 AEDT
Update - We are continuing to work on a fix for this issue.
Dec 2, 06:45 AEDT
Identified - Our Network Operations team is investigating reports of the inability to reach the Australian NetDocuments Service. We apologize for the inconvenience and will provide an update within 30 minutes or sooner as information becomes available.
Dec 2, 06:11 AEDT
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.