NetDocuments AU Service Status
All Systems Operational
Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time ?
Fetching
Transactions ?
Fetching
Past Incidents
Jul 7, 2022
Resolved - We have taken steps to resolve the issue causing slow response times in advanced search and navigation and have seen response times return to normal. We will continue to monitor the situation to ensure there are no further impacts.

Please reach out to support if you continue to experience slowness.

https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Jul 7, 13:30 AEST
Monitoring - We are seeing response times return to normal for the issue causing slow response times in advanced search and navigation. We will continue to monitor the situation to ensure there are no further impacts

Please reach out to support if you continue to experience slowness

https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Jul 7, 13:17 AEST
Update - We have taken steps to mitigate the issue that was causing delays with Search and Navigation in our AU region while we work towards more permanent resolution. Some customers may still experience degraded performance.

We are currently working towards resolution and treating this as a priority. Please continue to monitor this page for updates.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Jul 7, 12:39 AEST
Update - We are continuing to investigate this issue.
Jul 7, 12:27 AEST
Investigating - We have identified an issue that was causing delays with Search and Navigation in our AU region. This issue may result in additional time when processing advanced searches and navigating to workspaces or documents.

We are currently working towards resolution and treating this as a priority. Please continue to monitor this page for updates.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Jul 7, 12:26 AEST
Jul 6, 2022

No incidents reported.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.