NetDocuments AU Service Status
All Systems Operational
Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time ?
Fetching
Transactions ?
Fetching
Past Incidents
Sep 27, 2022

No incidents reported today.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022
Resolved - The incident with search issues has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. We apologise for any inconvenience.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Sep 14, 15:49 AEST
Monitoring - Response times are returning to normal and we are monitoring for any further disruptions.
We apologise for any inconvenience during this time.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Sep 14, 15:14 AEST
Update - We are continuing remediation for this issue at this time.
We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Sep 14, 14:18 AEST
Update - We are continuing to investigate the issue. We have identified the area of the problem and are working on remediation.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Sep 14, 12:25 AEST
Identified - We have identified an issue with the NetDocuments AU Service that is affecting a limited number of customers searching for documents.

Those experiencing the issue may see delays with documents appearing after upload, during search or when browsing to a workspace.
We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Sep 14, 10:00 AEST
Sep 13, 2022
Resolved - The incident with search issues has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Sep 13, 12:01 AEST
Monitoring - Response times are returning to normal and we are monitoring for any further disruptions.
We apologise for any inconvenience during this time.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Sep 13, 11:31 AEST
Identified - The issue has been identified and steps have been taken to address the issue and restore normal operations.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Sep 13, 11:15 AEST
Investigating - We are investigating a potential issue with the NetDocuments AU Service that is affecting a limited number of customers searching for documents.

Those experiencing the issue may see delays with documents appearing after upload, during search or when browsing to a workspace.
We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Sep 13, 11:12 AEST