We've resolved the Previewer Issue and the Service continues to operate normally. A Root Cause Analysis will be provided, and we apologise for any inconvenience.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Feb 23, 2022 - 19:10 AEDT
Monitoring
We've resolved the Previewer Issue and the Service is back to a normal state. We will continue to monitor the situation. A Root Cause Analysis will be provided, and we apologise for any inconvenience.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Feb 23, 2022 - 18:12 AEDT
Update
We are continuing work on implementing the solution after identifying the root cause. We will continue to update this post as we make progress. Please continue to open documents directly as a short-term workaround until the issue is resolved. We apologise for any inconvenience.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Feb 23, 2022 - 17:41 AEDT
Update
Our teams have discovered the root cause behind the issue and are working to implement a solution. We will continue to update this post as we make progress. Please continue to open documents directly as a short-term workaround until the issue is resolved. We apologise for any inconvenience.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Feb 23, 2022 - 17:11 AEDT
Identified
Our teams have discovered the root cause behind the issue and are working to implement a solution. We will continue to update this post as we make progress. Please continue to open documents directly as a short-term workaround until the issue is resolved. We apologise for any inconvenience.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Feb 23, 2022 - 16:41 AEDT
Update
We are continuing our investigation into the Preview Issue and will update this posting as required. Please continue to open documents directly as a short-term workaround until the issue is resolved. We apologise for any inconvenience.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Feb 23, 2022 - 16:10 AEDT
Update
We are continuing our investigation into the Preview Issue and will update this posting as required. Please continue to open documents directly as a short-term workaround until the issue is resolved.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Feb 23, 2022 - 15:36 AEDT
Investigating
We are currently investigating an issue with Smartview document previewing in the Australian region.
All other features of the Service are functioning normally. Opening documents directly is the recommended workaround to view documents whilst we resolve this issue. We apologise for any inconvenience.