Degradation in AU Service

Incident Report for NetDocuments AU

Resolved

The issue affecting our AU Service (au.netdocuments.com) has been resolved, and functionality has been restored.

If you experience any further issues, please contact Support via the portal: https://support.netdocuments.com/

Posted May 21, 2025 - 13:59 AEST

Monitoring

The issue affecting our AU Service (au.netdocuments.com) has been resolved, and functionality has been restored.

We are currently monitoring the system to ensure stability.

If you experience any further issues, please contact Support via the portal: https://support.netdocuments.com/

Posted May 21, 2025 - 13:20 AEST

Identified

We have identified the issue affecting our AU Service and are working towards restoring full functionality to the region.

Further regular updates will be posted here.

If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

Posted May 21, 2025 - 13:01 AEST

Update

We are continuing to investigate an issue affecting our AU service (au.netdocuments.com).

Customers may experience slow checkout of documents, slow browsing of workspaces and search results taking longer than usual or not responding. Some customers reported inability to access the service or documents at all during this incident.

We will provide updates here as we work to resolve the issue.

If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

Posted May 21, 2025 - 12:37 AEST

Investigating

We are currently investigating an issue affecting our AU service (au.netdocuments.com).

Customers may experience slow checkout of documents, slow browsing of workspaces and search results taking longer than usual or not responding.

We will provide updates here as we work to resolve the issue.

If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

Posted May 21, 2025 - 12:03 AEST

This incident affected: Platform.