Intermittent Connection and Performance Issue

Incident Report for NetDocuments AU

Resolved

This incident is now resolved.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Oct 05, 2023 - 19:40 AEDT

Monitoring

Remediation steps have been completed successfully and performance has returned to normal. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. We apologize for any inconvenience.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Oct 05, 2023 - 19:15 AEDT

Identified

We have identified the issue with the NetDocuments AU Service and are working on remediation.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the Support Portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Oct 05, 2023 - 19:12 AEDT

Investigating

We are currently investigating an issue in the AU region that could be leading to an Intermittent Connection and Performance Issue.

If you are experiencing difficulty, please contact support via the Support Portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Oct 05, 2023 - 18:45 AEDT

This incident affected: Platform.