The incident with search issues has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. We apologise for any inconvenience.
If you are still experiencing difficulty, please contact support via the portal or by phone.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Sep 14, 2022 - 12:25 AEST
Identified
We have identified an issue with the NetDocuments AU Service that is affecting a limited number of customers searching for documents.
Those experiencing the issue may see delays with documents appearing after upload, during search or when browsing to a workspace. We will continue to provide updates to this post as the issue is diagnosed and resolved.
If you are experiencing difficulty, please contact support via the portal or by phone.