Authentication issues affecting some Netdocuments background tasks

Incident Report for NetDocuments AU

Resolved

This incident is now resolved.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Oct 20, 2023 - 03:01 AEDT

Monitoring

A fix has been implemented and these applications are now able to authenticate. We will continue to monitor this closely.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Oct 20, 2023 - 02:27 AEDT

Update

Some customers have reported issues with ndLink, ndMirror and partner tools. This manifests in a failure to authenticate.

Uploading the lookup table through the Admin portal is a workaround for updating matter tables while we work on this issue.

We are continuing to work on a resolution to this issue.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Oct 19, 2023 - 22:03 AEDT

Identified

Some customers have reported issues with ndLink, ndMirror and partner tools. This manifests in a failure to authenticate.

Uploading the lookup table through the Admin portal is a workaround for updating matter tables while we work on this issue.

The cause has been identified and we are working on a resolution.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Oct 19, 2023 - 18:01 AEDT

This incident affected: Subsystem (Background Processing).