Service Disruption for some customers
Incident Report for NetDocuments AU
Resolved
The incident with search issues has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. We apologise for any inconvenience.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Nov 14, 2022 - 12:34 AEDT
Monitoring
The incident with search issues has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. We apologise for any inconvenience.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Nov 14, 2022 - 11:24 AEDT
Identified
We have identified the issue with the NetDocuments AU Service that is affecting searching for documents and are working on remediation.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Nov 14, 2022 - 10:56 AEDT
Investigating
NetDocuments is investigating a potential issue with search in the AU Service. This could also affect navigation to workspaces and searches for customers on an affected node.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Nov 14, 2022 - 10:30 AEDT
This incident affected: Platform.