This incident has been monitored for 30 minutes and there has been no further occurrence.
If you are still having difficulty please contact support via the portal https://support.netdocuments.com or AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Apr 14, 2020 - 09:44 AEST
Monitoring
The problem has been identified and rectified and we will closely monitor this situation.
If you are still having difficulty please contact support via the portal https://support.netdocuments.com or AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Apr 14, 2020 - 09:18 AEST
Investigating
We are currently investigating a report that some users are having issues when navigating to workspaces.
An error relating to 'Could not find file 'c:\neserv\HSMClient.conf' is seen.
We are working to understand and resolve the issue.
If you are having difficulty please contact support via the portal https://support.netdocuments.com or AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)