This incident is now resolved. We will review this incident with our teams and vendors to be able to ensure that this does not occur again. A post mortem will be forthcoming in the next 48 hours. We apologise for any inconvenience this may have caused.
If you are still having difficulty please contact support via the portal https://support.netdocuments.com or call +61 2 8310 4319, (option 2).
Posted Dec 02, 2019 - 11:09 AEDT
Monitoring
A fix has been implemented by our telecommunnications vendors and the service is restored, we are monitoring.
If you continue to have problems please contact us via the portal (https://support.netdocuments.com) or on (+61) 02 8310 4319 and option 2.
Posted Dec 02, 2019 - 10:30 AEDT
Update
No Change - we are working with the relevant vendors and connectivity providers to resolve the issue as quickly as possible, but do not yet have an estimated time to resolution. We will continue to update this posting with more information when it becomes available from the telecommunication companies.
Posted Dec 02, 2019 - 10:10 AEDT
Update
We are working with the relevant vendors and connectivity providers to resolve the issue as quickly as possible, but do not yet have an estimated time to resolution. We will continue to update this posting with more information when it becomes available from the telecommunication companies.
Posted Dec 02, 2019 - 09:08 AEDT
Update
We have traced the issue to an upstream connectivity provider. The NetDocuments infrastructure is working appropriately but is being directly affected as a result of the failure from the connectivity provider.
We have escalated this issue appropriately with that provider, and are working to resolve this with utmost haste.
We will continue to work for a solution and will update again when we have further information to report.
Posted Dec 02, 2019 - 07:46 AEDT
Update
We are still working toward a resolution for this issue and are deeply apologetic for the inconvenience. We do not have any additional information to offer at this time. We will update again in 30 minutes.
Posted Dec 02, 2019 - 07:16 AEDT
Update
We are continuing to work on a fix for this issue.
Posted Dec 02, 2019 - 06:45 AEDT
Identified
Our Network Operations team is investigating reports of the inability to reach the Australian NetDocuments Service. We apologize for the inconvenience and will provide an update within 30 minutes or sooner as information becomes available.