Potential Service Issue

Incident Report for NetDocuments AU

Resolved

We have restored functionality in the AU region and this issue is considered resolved.

If you are experiencing difficulty or have questions relating to this issue, please contact Support via the portal:
https://support.netdocuments.com/

Posted Nov 04, 2024 - 21:20 AEDT

Monitoring

We have restored functionality in the AU region and are continuing to monitor to ensure the service remains stable.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Posted Nov 04, 2024 - 20:25 AEDT

Update

We are continuing to investigate an issue with the AU Service. Some users may experience problems checking documents in and out or general slowness in the web interface.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Posted Nov 04, 2024 - 19:33 AEDT

Investigating

We are currently investigating an issue with the AU Service. Some users may experience problems checking documents in and out or general slowness in the web interface.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Posted Nov 04, 2024 - 18:45 AEDT

This incident affected: Platform.