This incident has been resolved and full-text indexing queue for the customers affected has been cleared.
Posted Feb 14, 2019 - 09:10 AEDT
Monitoring
A fix has been implemented and we are monitoring the results. Documents affected have been identified and will be processed throughout the day. We will mark the status as resolved once the backlog has cleared.
If you are concerned that you are affected by this please contact technical support AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627) or support@netdocuments.com
Posted Feb 13, 2019 - 10:51 AEDT
Identified
We have investigated and identified an issue with full-text indexing for a small subset of customers. We are actively working to resolve this issue.
If you are concerned that you are affected by this please contact technical support AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627) or support@netdocuments.com and we can confirm if your cabinet is affected.
We will be providing updates as the situation progresses.