Full Text Indexing Issue for Some Customers
Incident Report for NetDocuments AU
Resolved
This incident has been resolved and full-text indexing queue for the customers affected has been cleared.
Posted 6 months ago. Feb 14, 2019 - 09:10 AEDT
Monitoring
A fix has been implemented and we are monitoring the results.
Documents affected have been identified and will be processed throughout the day.
We will mark the status as resolved once the backlog has cleared.

If you are concerned that you are affected by this please contact technical support
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
or support@netdocuments.com
Posted 6 months ago. Feb 13, 2019 - 10:51 AEDT
Identified
We have investigated and identified an issue with full-text indexing for a small subset of customers.
We are actively working to resolve this issue.

If you are concerned that you are affected by this please contact technical support
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
or support@netdocuments.com and we can confirm if your cabinet is affected.

We will be providing updates as the situation progresses.
Posted 6 months ago. Feb 12, 2019 - 14:12 AEDT
This incident affected: Platform.