AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Dec 05, 2022 - 13:32 AEDT
Update
We are continuing to work on a fix for this issue.
Posted Dec 05, 2022 - 12:57 AEDT
Identified
NetDocuments has identified an issue with the AU Service that is affecting the ability to download multiple files at the same time. We are implementing a fix that should resolve this issue in the next 2 hours. The Service remains reachable, and the issue appears only to be present for some customers when downloading multiple files at the same time.
If you are experiencing this issue, you can download a single file, or in some cases logging out and back into the Service can allow multiple file downloads.
We will continue to provide updates to this post as the issue is diagnosed and resolved.
If you are experiencing difficulty, please contact support via the portal or by phone.