We are continuing to process the indexing backlog, and it is still on track to complete by early evening today.
New documents or filed emails may not appear in the workspace for an extended time. They will appear as the backlog processes, and you do not need to take any action.
We will provide a further update around 6pm.
If you are experiencing any difficulty, please contact Support via the portal to log your Support case.
We are continuing to process the indexing backlog, and we expect that this will complete by early evening today.
New documents or filed emails may not appear in the workspace for an extended time. They will appear as the backlog processes, and you do not need to take any action.
We will provide a further update around 5pm AEDT.
If you are experiencing any difficulty, please contact Support via the portal to log your Support case.
We are processing the indexing backlog, and we expect that this will complete by early evening today.
New documents or filed emails may not appear in the workspace for an extended time. They will appear as the backlog processes, and you do not need to take any action.
We will provide a further update around 2pm AEDT.
If you are experiencing any difficulty, please contact Support via the portal to log your Support case.
We have taken action to mitigate the growth of the indexing backlog. We have also identified the cause of this extreme backlog and will work to prevent a recurrence. The backlog will continue to process overnight, and we will provide further updates in the morning, or sooner if there is a substantive change in the situation.
Symptoms will be new documents or filed emails not appearing in the workspace for an extended time. They will appear as the backlog is processed, you do not need to take any action.
If you are experiencing difficulty, please contact Support via the portal to log your Support case.
We've identified the cause for the increase in indexing backlog and have taken action to mitigate its continued growth. Note that indexing tasks will process once the backlog has been cleared. We will provide further updates as they become available.
If you are experiencing difficulty, please contact Support via the portal to log your Support case.
We have identified an issue with indexing in the AU service. The queues are currently backed up. We are currently identifying the next steps to remedy this issue.
If you are experiencing difficulty, please contact Support via the portal to log your Support case.