Lookup table processing delays

Incident Report for NetDocuments AU

Resolved

This incident has been resolved.

Posted Sep 01, 2022 - 11:52 AEST

Monitoring

The issue appears to have stabilized and processing times have returned to normal. We are continuing to monitor the performance closely and will update this post with any further information if the situation changes.

Posted Sep 01, 2022 - 11:27 AEST

Investigating

We are investigating a potential issue with the NetDocuments AU Service that is affecting a limited number of customers. Those experiencing the issue may see slowness in navigation in the web interface.
We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Sep 01, 2022 - 10:55 AEST

This incident affected: Platform.