The incident has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. We apologize for any inconvenience.
If you are still experiencing difficulty, please contact support via the portal or by phone.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Nov 23, 2022 - 16:30 AEDT
Monitoring
The incident has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. We apologize for any inconvenience.
If you are still experiencing difficulty, please contact support via the portal or by phone.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Nov 23, 2022 - 16:09 AEDT
Update
We have identified the issue with the NetDocuments AU Service and are working on remediation.
We will continue to provide updates to this post as the issue is diagnosed and resolved.
Posted Nov 23, 2022 - 15:42 AEDT
Investigating
NetDocuments is investigating an intermittent performance issue with the AU Service. The Service remains reachable, but some customers may be experiencing slow response times.
We will continue to provide updates to this post as the issue is diagnosed and resolved.