Lookup table processing delays

Incident Report for NetDocuments AU

Resolved

The issue has been resolved and lookup table processing is complete. We apologise for any inconvenience.

If you are still experiencing difficulty please contact support via the portal or by phone.
https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted May 30, 2022 - 16:27 AEST

Monitoring

The issue has been identified and a fix implemented and we expect lookup table processing to clear soon. We will resolve this incident once processing reaches normal levels.

If you are experiencing difficulty please contact support via the portal or by phone.
https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted May 30, 2022 - 13:03 AEST

Identified

We have identified an issue that was causing delays with lookup table processing. This issue may result in new workspaces or values from lookup tables not being available until they are processed.

The issue has been identified and a fix implemented and we expect lookup table processing to clear soon. We will resolve this incident once processing reaches normal levels.

If you are experiencing difficulty please contact support via the portal or by phone.
https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted May 30, 2022 - 12:14 AEST

This incident affected: Platform.