ndOffice authentication issues in select circumstances.
Incident Report for NetDocuments AU
Resolved
We have monitored the situation for an hour and note the incident is now resolved.
We apologise for any inconvenience this issue may have caused.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Dec 08, 2023 - 16:32 AEDT
Monitoring
A fix has been implemented for users affected by this issue.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Dec 08, 2023 - 15:24 AEDT
Identified
A subset of users working with ndOffice using the built-in browser authorisation methods are experiencing issues with connecting to ndOffice.

The error reports:
Access Denied
You don't have permission to access "http://au.netdocuments.com/neWeb2/OAuth.aspx?" on this server.

We have some work arounds available in some circumstances as the platform remains available, please contact support if you need assistance or wish to explore those.
We are working towards resolution with our partners on the issue.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Dec 08, 2023 - 10:00 AEDT
This incident affected: Platform.
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