Issues loading the home page for some users.

Incident Report for NetDocuments AU

Resolved

This incident has been resolved, we have monitored for 30 minutes and no further errors have been seen.

If you are still experiencing difficulty please contact support via the portal or by phone.
https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Aug 11, 2020 - 16:27 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

If you are still experiencing difficulty please contact support via the portal or by phone.
https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Aug 11, 2020 - 15:30 AEST

Identified

We are aware of an issue that some users may see when loading their home page.
Please close your browser if this occurs and try again, we are working on resolving this issue and will update when complete.

If you are still experiencing difficulty please contact support via the portal or by phone.
https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Aug 11, 2020 - 12:00 AEST

This incident affected: Platform.