Smartview and Tasks not working for some users in AU Service

Incident Report for NetDocuments AU

Resolved

This incident has been resolved.

Posted Feb 27, 2025 - 21:29 AEDT

Update

The Smartview and Tasks functions continue operating normally. This incident is resolved.

If you are still experiencing any difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Posted Feb 27, 2025 - 18:30 AEDT

Monitoring

The Smartview and Tasks functions are now operating normally and we are monitoring for any further issues.

If you are still experiencing any difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Posted Feb 27, 2025 - 17:49 AEDT

Investigating

We are investigating an issue with Smartview and Tasks in the AU Service.

Users may experience a blank pane when previewing a document or looking at document details. If using Tasks, users may see an error message.

We will provide an update in 30 minutes.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Posted Feb 27, 2025 - 17:38 AEDT

This incident affected: Platform.