Service Disruption

Incident Report for NetDocuments AU

Resolved

The incident with search issues has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. We apologise for any inconvenience.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Oct 13, 2022 - 11:11 AEDT

Monitoring

Posted Oct 13, 2022 - 10:41 AEDT

Identified

We have identified the issue with the NetDocuments AU Service that is affecting searching for documents and are working on remediation.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Oct 13, 2022 - 10:23 AEDT

Investigating

NetDocuments is investigating a potential issue with search in the AU Service. This could also affect navigation to workspaces.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Oct 13, 2022 - 10:13 AEDT

This incident affected: Platform.