Service Disruption for some users

Incident Report for NetDocuments AU

Resolved

NetDocuments has monitored the issue for 30 minutes and the platform has stabilised over this time.
We apologise for any inconvenience this may have caused.

If you are still experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Mar 24, 2023 - 15:29 AEDT

Monitoring

NetDocuments has implemented a fix and the issue has stabilised. We will monitor the issue for 30 minutes and update.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Mar 24, 2023 - 14:56 AEDT

Identified

NetDocuments has identified a potential issue in the AU Service. This could also affect navigation to workspaces and searches for customers.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Mar 24, 2023 - 14:45 AEDT

This incident affected: Platform.