Advanced Search and Navigation Delays

Incident Report for NetDocuments AU

Resolved

We have taken steps to resolve the issue causing slow response times in advanced search and navigation and have seen response times return to normal. We will continue to monitor the situation to ensure there are no further impacts.

Please reach out to support if you continue to experience slowness.

https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jul 07, 2022 - 13:30 AEST

Monitoring

We are seeing response times return to normal for the issue causing slow response times in advanced search and navigation. We will continue to monitor the situation to ensure there are no further impacts

Please reach out to support if you continue to experience slowness

https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jul 07, 2022 - 13:17 AEST

Update

We have taken steps to mitigate the issue that was causing delays with Search and Navigation in our AU region while we work towards more permanent resolution. Some customers may still experience degraded performance.

We are currently working towards resolution and treating this as a priority. Please continue to monitor this page for updates.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jul 07, 2022 - 12:39 AEST

Update

We are continuing to investigate this issue.
Posted Jul 07, 2022 - 12:27 AEST

Investigating

We have identified an issue that was causing delays with Search and Navigation in our AU region. This issue may result in additional time when processing advanced searches and navigating to workspaces or documents.

We are currently working towards resolution and treating this as a priority. Please continue to monitor this page for updates.

If you are experiencing difficulty, please contact support via the portal or by phone.
https://netdocuments.force.com/NetDocumentsSupport/s/flow/Create_Customer_Case
AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jul 07, 2022 - 12:26 AEST
This incident affected: Platform.