Slowness reported whilst navigating the site for some customers.

Incident Report for NetDocuments AU

Resolved

We have monitored for 30 minutes and moving to Resolved.
We apologise for any inconvenience you may have experienced.

If you are still experiencing a problem, please contact support via the portal or by phone.
https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted May 21, 2020 - 15:32 AEST

Monitoring

The change is complete and we are now monitoring the situation.

If you are still experiencing difficulty please contact support via the portal or by phone.
https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted May 21, 2020 - 14:55 AEST

Identified

The issue has been identified and we are implementing a change and we expect this to be completed within the hour.
We will update when this has completed.

If you are experiencing difficulty please contact support via the portal or by phone.

https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted May 21, 2020 - 14:01 AEST

Investigating

We have received reports of slowness across the service whilst navigating the site and we are investigating.

If you are experiencing difficulty please contact support via the portal or by phone.

https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted May 21, 2020 - 13:33 AEST

This incident affected: Platform.