Issues when loading folders or documents and the load does not complete.

Incident Report for NetDocuments AU

Resolved

This incident has been resolved and the service is operating normally for more than 30 minutes now.

Our apologies for any inconvenience during this incident.

If you are still experiencing issues, please restart your browser and if you still have a problem, please contact support via the portal or by phone.
Portal: https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Aug 13, 2020 - 11:22 AEST

Monitoring

We have corrected the issue and we are monitoring.

Please log out and log back in should you still be having a problem and if you are still experiencing difficulty please contact support via the portal or by phone.
https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Aug 13, 2020 - 10:49 AEST

Identified

We have identified the issue and we are implementing a fix and will update when this is complete.

If you are experiencing difficulty please contact support via the portal or by phone.
https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Aug 13, 2020 - 09:52 AEST

Investigating

We are aware of an issue that a subset of users is experiencing when loading folders or documents.
We are investigating.

If you are experiencing difficulty please contact support via the portal or by phone.
https://support.netdocuments.com/hc/en-us/requests/new?ticket_form_id=360000031912

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Aug 13, 2020 - 09:14 AEST

This incident affected: Platform.