Service Issue - Search and Navigation delays.
Incident Report for NetDocuments AU
Resolved
The incident with search issues has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Sep 13, 2022 - 12:01 AEST
Monitoring
Response times are returning to normal and we are monitoring for any further disruptions.
We apologise for any inconvenience during this time.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Sep 13, 2022 - 11:31 AEST
Identified
The issue has been identified and steps have been taken to address the issue and restore normal operations.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Sep 13, 2022 - 11:15 AEST
Investigating
We are investigating a potential issue with the NetDocuments AU Service that is affecting a limited number of customers searching for documents.

Those experiencing the issue may see delays with documents appearing after upload, during search or when browsing to a workspace.
We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Sep 13, 2022 - 11:12 AEST
This incident affected: Platform.